Operations Executive

 A client of IRIS THAUMAS LTD is looking to recruit an Operations Executive with a great attitude and a flair for languages to head our client's operations team in hospitality.

The selected candidate will be a person with strong leadership and guest skills, who is able to communicate clearly to all stakeholders and someone who displays a strong sense of presence and charisma.

Working closely with all teams and functions of a hotel, the selected candidate will be highly involved in team selection, development, coaching, communication and engagement. Tasks will include room allocations, the management of group operations including reconciliations and other administration processes and working very closely with leadership teams from other departments to ensure a memorable stay for all their guests.

About the client:
Our client is a boutique hotel.

Duties and Responsibilities:

• Be of support to the Front Office team.
• Ensuring all requests made by clients are followed up in a timely manner and all complaints are resolved.
• Manage the daily functions of the hotel.
• Provide inspired leadership for the organization.
• Ensure a safe and secure environment for guests & employees in compliance with the policies and procedures and regulatory requirements.
• Maintain good relations with suppliers.
• Act as public relations representative to raise awareness and lead the marketing campaigns of the company in the local community.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Make important policy, planning and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting if necessary, helping promote a company culture that encourages top performance and high morale.
• Assist HR in developing programmes that drive employee engagement in alignment with the company culture and strategy.
• Oversee budgeting, reporting, planning, and auditing with board members and senior stakeholders.

Requirements and Skills:

• 3 years of experience in a similar role, preferably in a 5* hotel operation is required for this position.
• Previous experience in Room Master & STAAH.
• Knowledge of MS Office.
• Fluency in English and other languages.
• Excellent communication skills and a professional presentation.
• Highly responsible and reliable.
• Ready to work night shifts.
• Good organizational and multi-tasking abilities.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Education:

• A Bachelor's degree in Hospitality / Accommodation Operations / Business Management or any equivalent will be considered an asset.

Salary & Benefits:

• €30K+ p.a.