Operations Coordinator

About Our Client
Our Client is a provider of comprehensive freight forwarding solutions, specialising in efficient cargo handling and supply chain management. As an ISO certified company, the Client ensures quality throughout its operations. With a dedicated fleet and strategic partnerships, they offer reliable and cost-effective transportation solutions. Their proactive approach and skilled professionals tailor logistics services to meet diverse client needs, fostering long-term relationships built on trust and expertise.

Role Overview
Heroix is proud to partner with a leading player in the freight forwarding sector to recruit an Operations Coordinator. This role is integral to managing the domestic warehousing operations of a trailer operator in Malta. It offers an exciting opportunity for a proactive, organised, and client-focused individual who can work independently and make decisive operational choices in a dynamic logistics environment.

Key Responsibilities

• Inbound Planning: Plan, coordinate, and monitor incoming Groupage and Full Load Trailers due to arrive in Malta.
• Multi-Modal Coordination: Manage the planning and processing of additional shipments including containers, air freight, and courier deliveries.
• Warehouse Supervision: Oversee unloading operations and manage deliveries while groupage cargo is being unloaded at the warehouse.
• Client Communication: Liaise with clients daily to schedule deliveries and provide tailored solutions when required.
• Temperature Control Monitoring: Track and monitor temperature-controlled trailers, including outside regular hours when necessary.
• Team Coordination: Supervise the Hal Far Bonds team, issuing clear task plans and operational instructions throughout the week.
• Internal Liaison: Collaborate with the front office to address unloading discrepancies and with the accounts department on cost matters.
• Customs & Compliance: Coordinate with customs brokers on non-EU and excise shipments, ensuring proper documentation and clearance.
• Operational Efficiency: Work with the operations department to prioritise shipments and trailers, supporting the company’s service standards.

Qualifications, Skills, and Attributes

• Education: Relevant certifications or training in logistics or warehousing are considered an asset.
• Experience: Prior experience in warehousing and delivery operations is essential, particularly in a fast-paced logistics or freight forwarding environment.
• Language Skills: Excellent command of both Maltese and English is required to succeed in this role. 
• Communication Skills: Strong verbal and written communication skills for clear coordination with clients and team members.
• Interpersonal Skills: Professional, approachable, and client-focused with the ability to build strong working relationships.
• Technical Skills: Competent in Microsoft Excel, Word, and Outlook; comfortable using basic IT systems in an operational setting.
• Organisation: Highly organised with the ability to manage multiple priorities and deadlines efficiently.
• Self-Motivated: Able to work independently with minimal supervision and take initiative in resolving issues.
• Problem-Solving: Proactive in identifying challenges and implementing effective solutions within warehouse and logistics environments.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: A work schedule with a blend of warehouse-based and office-based workdays depending on operational needs.
• Other Benefits: A comprehensive benefits package within a supportive and team-oriented environment.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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