Operations Analyst (m/f/x)

Job Description
Job vacancy: Operations Analyst (m/f/x)

Company Description:
C2D is a young, dynamic, and tech-driven payments business, headquartered in Malta. We enable our customers to purchase digital products & services with cash. C2D is part of the Tipico Group, Germany’s #1 Sportsbetting Brand.

Your Department - Operations:
Operations work with almost every other team within C2D, ensuring seamless and efficient processes to deliver a great customer experience and making sure any issues are resolved in a timely manner. Working in Operations will give you the opportunity to expand your knowledge and get exposure to a range of different topics and gives you the chance to contribute to building the foundations of our payment solutions.

We are currently looking for someone to join us on our mission and help us scale up. Will you be our next Operations Analyst?

Job Description:
Some of the things you will be doing:

• You will support daily operations by handling verifications, investigations, monitoring, and reviews of items related to KYC and AML processes, reconciliations, and exception handling.
• You will contribute to the positive reputation of C2D by providing first-class support to customers, merchants, and distributors.
• You will support with the onboarding and monitoring of distributors and merchants as well as provide training support on C2D products and back office tools.
• You will support the creation and/or maintenance of existing processes and procedures for the team.

Qualifications:
You will be a great fit if:

• You’ve been described as analytical and detail-oriented.  You know that the details matter!
• You have previous experience working within Operations, Customer Support or KYC departments within the Payments or Banking industry.
• You have a data-driven mindset and a solution-oriented work approach.
• You have an excellent command of Microsoft Office platforms: Office 365, SharePoint, Excel, Teams, etc.
• You have a bachelor’s degree or equivalent qualification in a related field of study

Extra points if you have any of the following:

• Experience working in an Online, Fintech, or fast-moving industry.
• German language skills - this is beneficial since our current target market is Germany.

If so, our Operations Analyst may be just the role for you! 

Additional Information:
This is how we score with you:

• Start-up Environment.  Be part of forming the company culture by getting in at the ground level of this organization. You will also be one of the very first founding members of the Operations team.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, private health, and dental insurance, and subsidised parking.
• Sports Incentive. We want you to remain active and will subsidise a membership in the sport of your choice.
• Events. Sponsored charity and team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

C2D Payment Solutions
C2D is a young, dynamic and tech-driven payments business, headquartered in Malta. We enable our customers to purchase digital products & services with cash. C2D is part of the Tipico Group, Germany’s no 1 Sportsbetting Brand.