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Host Family Coordinator - Summer Job
EF Malta is seeking a highly motivated and professional Host Family Coordinator for a definite contract from now until end of August 2023.
We are looking for a dynamic person with drive and enthusiasm to recruit local hosts to accommodate international students. Reporting to the Host Family Manager you will work together with the Host Family team ensuring that homestay visits and homestay recruitment are running well.
Ensuring a high level of standard of homestay accommodation through excellent customer service in a fast-paced environment will be one of your highest priorities. You will have the ability to build strong relationships with homestay hosts, manage your own time schedule and ensuring quality of our accommodation provision will be a key part of the role.
Our requirements
- Outstanding communication and interpersonal skills
- Highly developed customer service focus and a positive attitude
- Target-driven, excellent organisational skills
- Leadership experience/potential
- Appreciation of international cultures
- Creative problem-solving and the ability to remain calm under pressure
- Attention to detail
- Complete fluency in English and fluency in Maltese is considered a strong asset
- Clean Driving Licence.
Responsibilities
- Reporting to the Host Family Manager, you will be responsible for recruiting host families in accordance with EF policy
- Follow the host family recruitment plan
- Telemarketing, customer care representative for Host Family phone calls and enquiries
- Work off-site for promotional recruitment street actions, events, fairs and leafleting
- Ensure all enquiries from prospective hosts are promptly followed up on
- Visit prospective hosts to determine their suitability and complete visit forms with great attention to detail (whilst complying to accreditations and local authorities)
- Ensure all hosts’ questions are answered and they are given appropriate documentation
- Track weekly recruitment statistics, with Accommodation Manager and School Director
- Ensure a high level of customer support service to host families and international students
- Processes & maintains homestay provider records
- Shares emergency on-call duties with other school staff.
EF International Language School:
In EF we are 52,000 staff, faculty and teachers, working in over 612 offices and schools across 52 countries, and having a global presence in 116 countries. But we are also a local team of managers, teachers, accommodation-, student services-, activities coordinators (and many more) who run the school together. We have different backgrounds and many stories to share with you.
