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Our client is one of the leading retail companies in Malta. Due to company expansion, they would like to take on board an E-Commerce Manager to join their team
The Role
Own the customer experience section and reply to customer enquiries in a timely manner
Keep updated records of customer interactions and comments
Assist customers with after-sales service issues
Continuous communication with client
Drive the company's E-commerce sales and margins through merchandising, marketing and content initiatives according to brand strategy and key product stories
You will be responsible for execution of the E-Commerce strategy for the company
Provide leadership, development, and supervision to a highly skilled team of E-Commerce professionals
Develop the company's E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory
Ensure that E-Commerce plans are aligned and follow with the company's overall marketing strategies and brand priorities to achieve cross-channel marketing objectives
Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth
Evaluate brand campaigns and work with the team on creating effective strategies optimized to drive users and consumers to the Online Stores
Maximize web usability and engagement of consumers based on quantitative and qualitative consumer data
Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends
Build, manage and retain team of highly skilled E-Commerce professionals
Act as a liaison between Digital & CRM, Retail IT and external service providers for regional development initiatives
Skill-sets and Requirements
Have a strong digital skillset
Have the passion to work closely with multiple teams
3-5 years of hands on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus
Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus. Advanced analytical skills with Google Analytics or Adobe Analytics experience Demonstrated ability to analyze the data and optimize the strategy accordingly
Exceptional problem-solving skills while managing multiple priorities effectively and efficiently
Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves
Strong understanding of seasonal sport/fashion industry
Education & Experience
Master’s degree (or Bachelor with additional work experience) in Business Administration, IT related field or other relevant area
Must have experience in working with E-Commerce systems such as Salesforce commerce cloud, Hybris, Magento, Shopify or similar
Understanding of E-Commerce technology, including platform, payment process, content management, etc.
Our client is one of the leading retail companies in Malta. Due to company expansion, they would like to take on board an E-Commerce Manager to join their team
The Role
Own the customer experience section and reply to customer enquiries in a timely manner
Keep updated records of customer interactions and comments
Assist customers with after-sales service issues
Continuous communication with client
Drive the company's E-commerce sales and margins through merchandising, marketing and content initiatives according to brand strategy and key product stories
You will be responsible for execution of the E-Commerce strategy for the company
Provide leadership, development, and supervision to a highly skilled team of E-Commerce professionals
Develop the company's E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory
Ensure that E-Commerce plans are aligned and follow with the company's overall marketing strategies and brand priorities to achieve cross-channel marketing objectives
Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth
Evaluate brand campaigns and work with the team on creating effective strategies optimized to drive users and consumers to the Online Stores
Maximize web usability and engagement of consumers based on quantitative and qualitative consumer data
Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends
Build, manage and retain team of highly skilled E-Commerce professionals
Act as a liaison between Digital & CRM, Retail IT and external service providers for regional development initiatives
Skill-sets and Requirements
Have a strong digital skillset
Have the passion to work closely with multiple teams
3-5 years of hands on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus
Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus. Advanced analytical skills with Google Analytics or Adobe Analytics experience Demonstrated ability to analyze the data and optimize the strategy accordingly
Exceptional problem-solving skills while managing multiple priorities effectively and efficiently
Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves
Strong understanding of seasonal sport/fashion industry
Education & Experience
Master’s degree (or Bachelor with additional work experience) in Business Administration, IT related field or other relevant area
Must have experience in working with E-Commerce systems such as Salesforce commerce cloud, Hybris, Magento, Shopify or similar
Understanding of E-Commerce technology, including platform, payment process, content management, etc.