E-Commerce Manager - Marketing & PR jobs in Malta - March 2024
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E-Commerce Manager

Konnekt

Published on 23 Jul 2022

Expired on 01 Oct 2022


Our client is one of the leading retail companies in Malta.  Due to company expansion, they would like to take on board an E-Commerce Manager to join their team

The Role

  • Own the customer experience section and reply to customer enquiries in a timely manner
  • Keep updated records of customer interactions and comments
  • Assist customers with after-sales service issues
  • Continuous communication with client
  • Drive the company's E-commerce sales and margins through merchandising, marketing and content initiatives according to brand strategy and key product stories
  • You will be responsible for execution of the E-Commerce strategy for the company
  • Provide leadership, development, and supervision to a highly skilled team of E-Commerce professionals
  • Develop the company's E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory
  • Ensure that E-Commerce plans are aligned and follow with the company's overall marketing strategies and brand priorities to achieve cross-channel marketing objectives
  • Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth
  • Evaluate brand campaigns and work with the team on creating effective strategies optimized to drive users and consumers to the Online Stores
  • Maximize web usability and engagement of consumers based on quantitative and qualitative consumer data
  • Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends
  • ​Build, manage and retain team of highly skilled E-Commerce professionals
  • Act as a liaison between Digital & CRM, Retail IT and external service providers for regional development initiatives
Skill-sets and Requirements
  • Have a strong digital skillset
  • Have the passion to work closely with multiple teams
  • 3-5 years of hands on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus
  • Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus. Advanced analytical skills with Google Analytics or Adobe Analytics experience Demonstrated ability to analyze the data and optimize the strategy accordingly
  • Exceptional problem-solving skills while managing multiple priorities effectively and efficiently
  • Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves
  • Strong understanding of seasonal sport/fashion industry
Education & Experience
  • Master’s degree (or Bachelor with additional work experience) in Business Administration, IT related field or other relevant area
  • Must have experience in working with E-Commerce systems such as Salesforce commerce cloud, Hybris, Magento, Shopify or similar
  • Understanding of E-Commerce technology, including platform, payment process, content management, etc.

salary
€50,000 to €60,000 / year
Salary
time
Full Time
Job Type
experience
Senior Management
Experience Level
category
Marketing & PR
Category
industry
Retail
Industry

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