Insurance Supervisor

A vacancy has arisen for the post of Insurance Supervisor in the Senior Administrator grade for duties within the Company’s Retail & Insurance Department. The chosen candidate will report to the Head of Insurance Services.

The main responsibilities include:

• Being familiar with all the insurance products and services offered by MaltaPost plc
• Attending regular insurance information sessions as part of the yearly CPD training
• Maintaining new clients through direct contact as well as maintaining meaningful relationships with existing customers to ensure retainers
• Issuing of insurance quotations – general and life business
• Assisting customers with the completion of proposal forms and any other queries
• Constant liaison with PostaInsure Agency Limited and IVALife Insurance Limited regarding insurance referrals and other matters whilst nurturing and maintaining a strong relationship with our principals
• Supervising and supporting the insurance team with other responsibilities as required from time to time
• Supporting, training and mentoring the retail insurance team
• Contacting clients/leads from Account holders
• Timely collection of insurance premiums and handling of cash
• Handling of claims and complaints
• Assisting and deputizing for the Head of Insurance Services as required.

Applicants shall hold:

• Work experience in the insurance business is considered an asset
• Preferably in possession of an insurance-related qualification such as a Certificate or Diploma/Advanced Diploma in Insurance
• Passes in at least 5 subjects at MQF Level 3 Ordinary Level which may include an ECDL certification or equivalent – this may include holding a certificate in Computer Studies
• Good verbal and written communication skills in both English as well as Maltese
• Good interpersonal skills
• Ability to analyse problems objectively, work on own initiative, prioritise tasks and provide efficient/ timely customer care services.