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Centrecom Limited in Malta is currently looking for a Rostering Agent to join their team on a full-time basis.
Job Role:
A new opportunity has arisen to work as a Rostering Agent for one of our clients. This is a fast-paced role which is the key point of contact for the employees. To provide a range of timely and accurate rostering services for our clients with an employee base in excess of 500 individuals. The purpose of a rostering agent is to ensure the efficient and effective deployment of resources on the different tasks within the same entity, to achieve the required staffing levels in line with the client's expectations.
Responsibilities:
Manage the roster templates for various tasks by issuing daily and 2-week rosters as well as manage shift replacements on a daily basis
Ensure that individuals are rostered in a way allowing for rest periods between shifts in line with legislation
Respond to and appropriately manage employee queries with regard to their rosters
Process annual leave requests
Maintain regular contact with the individual coordinating the tasks to get an indication of the staff required for each job type
Populate pay sheets required for payroll processing
Report to appropriate parties and communicates recommendations and actions to key stakeholders
Carry out other administrative tasks as required
Any other tasks as assigned by management from time to time.
Requirements:
2-3 years of experience in a rostering role within a large organisation
Knowledge of the Maltese language is essential
Well-versed with Microsoft tools, particularly MS Excel
Excellent written and verbal communication skills
Ability to discuss and resolve problems with other members of the team
Team contributor with the ability to share workload responsibility and collaborate with others
Strong organisational skills as well as a high degree of attention to detail
Highly developed inputting skills
Negotiation skills.
Centrecom: Centrecom takes pride in being the Centre of Excellence providing value to our client's businesses by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management. We are a dynamic and innovative company, and we seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their careers. You will work with a team of professionals who are available to help you navigate and grow.
Centrecom Limited in Malta is currently looking for a Rostering Agent to join their team on a full-time basis.
Job Role:
A new opportunity has arisen to work as a Rostering Agent for one of our clients. This is a fast-paced role which is the key point of contact for the employees. To provide a range of timely and accurate rostering services for our clients with an employee base in excess of 500 individuals. The purpose of a rostering agent is to ensure the efficient and effective deployment of resources on the different tasks within the same entity, to achieve the required staffing levels in line with the client's expectations.
Responsibilities:
Manage the roster templates for various tasks by issuing daily and 2-week rosters as well as manage shift replacements on a daily basis
Ensure that individuals are rostered in a way allowing for rest periods between shifts in line with legislation
Respond to and appropriately manage employee queries with regard to their rosters
Process annual leave requests
Maintain regular contact with the individual coordinating the tasks to get an indication of the staff required for each job type
Populate pay sheets required for payroll processing
Report to appropriate parties and communicates recommendations and actions to key stakeholders
Carry out other administrative tasks as required
Any other tasks as assigned by management from time to time.
Requirements:
2-3 years of experience in a rostering role within a large organisation
Knowledge of the Maltese language is essential
Well-versed with Microsoft tools, particularly MS Excel
Excellent written and verbal communication skills
Ability to discuss and resolve problems with other members of the team
Team contributor with the ability to share workload responsibility and collaborate with others
Strong organisational skills as well as a high degree of attention to detail
Highly developed inputting skills
Negotiation skills.
Centrecom: Centrecom takes pride in being the Centre of Excellence providing value to our client's businesses by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management. We are a dynamic and innovative company, and we seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their careers. You will work with a team of professionals who are available to help you navigate and grow.