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Reservations Agent (German Speaking)
This job is closed and no longer accepting applications.
Our client, operating in the Hotel industry is looking for an experienced Reservations Agent to join their growing team. Reporting to the Reservations Manager, you will be in charge of handling booking inquiries and processing incoming payments for room reservations across all our hotel locations.
Your responsibilities will include:
- Coordinate the team to maximise department efficiency
- Train current team members and onboard new team members
- Manage and improve operational standards for reservations, front office, and customer service
- Support leadership with ongoing projects
- Maintain PMS, hotel systems, and guest/customer data
- Perform daily arrival and departure checks
- Assist international guests via email and phone to ensure excellent experiences
- Verify reservations and incoming payments
- Compile monthly overnight stay reports and manage commission processing
- Support reservation team with daily tasks, arrivals, and credit card handling
Working Hours: Monday - Sunday: 08:00 - 16:30 or 12:30 - 20:30
Requirements
- Must have local experience in Hotel Management, Customer Care, Reservations or Front Office
- Friendly, communicative, and welcoming personality
- Proactive with a hands-on attitude
- Proficient in MS Office and familiar with various reservation systems
- Fluent in German and English, spoken and written
Benefits
- Mobility Allowance
- Working a 35-hour week
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
€21,600 to €29,000 / year
Salary
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Hospitality & Leisure
Category
Hotels, Restaurants & Catering
Industry
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