Brand Coach for Pizza Hut & KFC - Human Resources jobs in Malta - March 2024
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Brand Coach for Pizza Hut & KFC

Food Chain Limited , Any

Published on 30 Mar 2023

Expired on 29 Apr 2023


Food Chain Limited in Malta is currently looking to recruit a Brand Coach for Pizza Hut & KFC to join their team on a full-time basis.

Job Role:
The Brand Coach for Pizza Hut and KFC will be responsible for the development and delivery of effective training programs for Pizza Hut and KFC employees. The individual will work closely with the management team to ensure all employees receive the necessary training to perform their job functions effectively and efficiently. The Brand Coach's role is to ensure that the brand vision and standards are consistently met through the training and development of Team Members and Management.

Key Responsibilities:
  • Conduct orientation and onboarding sessions for new hires and existing employees
  • Provide ongoing training and development opportunities for all staff members and management staff
  • Develop and update training materials, including presentations, videos and manuals to support training programs
  • Monitor brand online training for staff members and managers and follow up accordingly
  • Monitor training plans for staff members in coordination with Restaurant Manager
  • Train new or promoted managers in restaurant
  • Collaborate with the Franchise Managers, HR Managers and Restaurant Managers to assess the training needs of employees and implements customised training programs
  • Conduct shift evaluations and monitor employee performance and provide feedback to management team on areas where additional training may be needed
  • Maintain accurate records of all training activities and attendance
  • Provide support to Franchisees to ensure that employees receive consistent training
  • Visit to restaurants to follow up that employees and managers are adhering to training given
  • Analyse KPIs and customer feedback to identify areas for improvement and develop actions plans
  • Develop customer service training programs and lead implementation
  • Stay up to date with the latest industry trends and training techniques
  • Perform any other duties assigned by the management team

Requirements:
  • Bachelor's degree in Education, HR, Business, or a related field is preferred, or at least three (3) years-experience as a manager in a QSR Restaurant
  • Proven experience as Brand Coach or similar role
  • Excellent organisational and time-management skills
  • Excellent communication and interpersonal skills
  • Strong leadership skills and ability to motivate and engage employees
  • Ability to create effective training programs and train employees
  • Ability to work in a fast-paced environment, independently and with initiative
  • Proficient in Microsoft Office and experience with e-learning tools and platforms
  • Knowledge of adult learning principles and instructional design
  • Familiarity with the Food and Beverage industry, particularly with QSR Restaurants.

Food Chain Limited:
Food Chain Limited successfully manages a number of internationally renowned franchise restaurants in the Maltese market, drawing on its long years of experience in the sector and its knowledge of evolving market trends and consumer preferences.


 

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Human Resources
Category
industry
Fast Moving Consumer Goods (FMCG)
Industry


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