Restaurant Manager

Job Description
Hugo's Burger Bar in Malta is looking to recruit a Restaurant Manager to join their team on a full-time basis.  The Restaurant Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanor with customers. The candidate must possess strong leadership skills and personnel management skills which should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

• Address customers’ complaints to ensure their satisfaction and repeat business opportunities
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Counsel and discipline employees when and as necessary
• Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers
• Delegate tasks to direct reports in line with skill, knowledge, and ability; and where necessary identify skill gaps and training requirements
• Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions
• Implement policies that will maintain future restaurant operations
• Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
• Monitor compliance with safety and hygiene regulations
• Oversee the training of new employees
• Promote the brand in the local community through word-of-mouth and events
• Process payroll for all restaurant staff members
• Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Regularly review product quality and research new vendors
• Schedule staff members to ensure that all shifts are properly manned and that any staff shortages are addressed properly
• Set targets and goals for team members and assist them in reaching these goals in a time-efficient manner
• Work collaboratively with a range of internal and external stakeholders

Qualifications & Assets:
 

• Ability to diffuse tense situations and resolve conflicts
• Ability to make decisive decisions, delegate responsibilities and maximize resources
• Ability to work variable shift patterns including evenings, public holidays, and weekends
• Attention to detail, detail-oriented personality
• Excellent computer, problem-solving, and customer service skills
• Exceptional communication and interpersonal skills
• Knowledge of basic accounting principles, personnel management, and marketing
• Minimum of 5 years experience as a Restaurant Manager or similar role
• Previous experience and track record managing people successfully
• Proficiency with point-of-sale software

Hugo's Burger Bar:
You deserve nothing but the best, that’s why all of our burgers are handmade using 100% Irish Black Angus Beef, ensuring that only the finest cuts are used. A unique fistful of flavor crafted to perfection for that ultimate hardcore burger fix, our patties are ‘Smashed’ juicy fresh for that pure, mouth-watering caramelized goodness. We’re also relentless in our quest to provide the purest, natural ingredients we can get our hands-on, that’s why we only choose the freshest of ingredients from our carefully selected local suppliers. Our level of superior food and service assurance, our ‘personal touch’, and upscale vibe maintain a welcome distraction from the hustle and bustle’ of everyday life for our customers. We’re at the forefront of a  market where consumer demands need to be met with more than just ‘quality nourishment and fast service’. The Hugo’s Burger Bar Experience is cutting edge and a new exponent of a characteristic which can only be termed as ‘invigorating’.