Reservations Agent (German Speaking)

Our client, operating in the Hotel industry is looking for an experienced Reservations Agent to join their growing team. Reporting to the Reservations Manager, you will be in charge of handling booking inquiries and processing incoming payments for room reservations across all our hotel locations.

Your responsibilities will include:

• Coordinate the team to maximise department efficiency
• Train current team members and onboard new team members
• Manage and improve operational standards for reservations, front office, and customer service
• Support leadership with ongoing projects
• Maintain PMS, hotel systems, and guest/customer data
• Perform daily arrival and departure checks
• Assist international guests via email and phone to ensure excellent experiences
• Verify reservations and incoming payments
• Compile monthly overnight stay reports and manage commission processing
• Support reservation team with daily tasks, arrivals, and credit card handling

Working Hours: Monday - Sunday: 08:00 - 16:30 or 12:30 - 20:30

Requirements

• Must have local experience in Hotel Management, Customer Care, Reservations or Front Office
• Friendly, communicative, and welcoming personality
• Proactive with a hands-on attitude
• Proficient in MS Office and familiar with various reservation systems
• Fluent in German and English, spoken and written

Benefits

• Mobility Allowance
• Working a 35-hour week