Reservations Agent - Hospitality & Leisure jobs in Malta - April 2023
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Reservations Agent

Malta Marriott Hotel & Spa , North of Malta

Expires in 3 days (05 Apr 2023)

At Malta Marriott Hotel & Spa, we seek people who are positive, creative, dedicated, and passionate about everything they do and who are proud to be associated with one of the most recognizable hospitality brands in the world. This is where you come in. They are looking to recruit a Reservations Agent to join their team on a full-time basis. 

Job Role: 
The selected candidate will be responsible for recording and processing all reservation inquiries made by phone, or e-mail efficiently and accurately, whilst converting inquiries into sales in order to maximize revenue and occupancy.

Main Responsibilities:

  • Creating and maintaining reservations in the property management system for individual reservations as well as groups;
  • Upkeeping the internal Reservations e-mail inbox;
  • Managing guest requests over the phone, via e-mail, and messaging systems in a professional manner;
  • Actively monitoring and managing room availability;
  • Maintaining third-party extranets, reservations, and messaging systems;
  • Running the Daily, Weekly, and Seasonal Reports together with their relative tasks.

The ideal candidate should:

  • Be a team player
  • Be organised
  • Take initiative
  • Have good telephone manners
  • Have a working knowledge of PMS systems, such as Opera
  • Have a corporate level of verbal and written English
  • Be able to work both weekdays and Saturdays
  • Experience in a similar environment and knowledge of MARSHA will be considered an asset. 

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.

Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Hospitality & Leisure
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