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Reservations Agent
This job is closed and no longer accepting applications.
The Corinthia Peninsula at St George’s Bay in Malta is seeking to recruit a highly motivated and organized Reservations Agent to join their Central Reservations Office on a full-time basis.
The candidate will be responsible for:
- Communicating efficiently with customers, offering prompt, friendly, and courteous service at all times
- Answering calls and assisting customers in various room reservation queries, and bookings, offering adequate accommodation options, and information on hotels facilities, and being able to conclude a sale
- Offers a high level of service to enhance guests’ experience
- Processing incoming reservation e-mail requests and recording all booking details, amendments, and cancellations accurately
- Communicates effectively with all the departments
- Ensuring internal procedures are constantly being followed in accordance with the company’s standards.
The ideal candidate requires to be:
- Logical, attentive, accurate, and able to multi-task
- Well-organized and possess time management skills
- Self-motivated, able to work under pressure, and adhere to deadlines
- Sales-oriented and customer focused
- Able to work in a dynamic environment
- Have excellent telephone etiquette and communication skills
- Portray a professional image commensurate with the values of the Company
- Fluent in spoken and written English and another European language
- Computer proficient in word, excel, and Opera reservations system
- Knowledgeable of Online Bookings, Tour Operators, and Corporate reservations handling
- Able to work flexible hours
- Discrete and confidential.
Corinthia Hotel St. George’s Bay:
Corinthia is a collection of hotels founded by the Pisani family of Malta in 1962. We are a family-inspired business, whose timeless family values underpin the Spirit of Corinthia. We like to treat and look after guests as if we were welcoming them back home. We also support and positively encourage one another so that our hotel teams around the world enjoy their work in an inspired yet warmly-spirited fashion. As a hotel business, we focus on giving honest, discreet service. We see ourselves as leading craftsmen in the world of hospitality, valuing authenticity, passion, precision, and understanding in all we do. Each of the hotels and resorts we have created, in some of the most exciting places in the world, is a tribute to local architecture and cultural traditions.
Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Hospitality & Leisure
Category
Hotels, Restaurants & Catering
Industry
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