Reservations Agent - Hospitality & Leisure jobs in Malta - July 2021

Reservations Agent

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Hospitality & Leisure
EMPLOYER INDUSTRY: Hotels, Restaurants & Catering
Our client is a highly reputable hotel group, recruiting for an experienced Reservations Agent who will record and process all reservation enquiries made by phone, fax, or e-mail efficiently and accurately, whilst converting inquiries into sales in order to maximize revenue and occupancy. We welcome applications from self-assured, professional individuals demonstrating an approachable, friendly manner.  You will be a customer-serviced individual dedicated to quality and client satisfaction.

Responsibilities of the role include:
  • Ensuring all information entered into the reservations system is entirely accurate;
  • Maximising room occupancy and average rate through effective inventory;
  • Liaising and collaborating with all departments to ensure a smooth running of the operation;
  • Preparing statistical data relating to reservations;
  • Handling ‘no shows’ in accordance with the company standards and procedures;
  • Processing rate schedules and market codes relating to contracts;
  • Ensuring a systematic and orderly filing system of reservations correspondence and other data;
  • Assisting in arranging appointment diaries;
  • Ensuring effective networking and communication with outside bodies in order to inform them of room availability.

Applicants will:
  • Be highly organized;
  • Possess excellent verbal and written communication skills (specifically in English);
  • Demonstrate experience in a similar front office/reservations role;
  • Those with an ITS (Institute of Tourism) Diploma or similar will be of particular interest although this is not essential.

*Our Client offers an excellent opportunity to be part of a highly prestigious organisation offering luxury accommodation to both tourist and business travelers.

Ably Resources Limited: 
At Ably Resources we provide the best available talent within various sectors on Malta.  Whether it's the placement of one individual or the mobilisation of a whole project team, we can guarantee you a professional and highly skilled response to your requirements. Our aim is to deliver the best possible solutions, so we will make sure we fully understand the nature of your work-scope, the key issues and the complexities. We will then strive to meet your needs as quickly, and as cost-effectively, as possible. We can provide staff at all levels, from skilled trades to any office support staff, middle and senior management and director level across many disciplines. We're based in Glasgow, with a satellite office in Malta but we have absolutely no geographical restrictions. Nor do we have any restrictions on our client-base, which currently ranges from small independent firms to global multi-nationals. We deliver complete recruitment solutions from advertising, sourcing, shortlisting, selection and full candidate back-up. In addition, we offer security and medical screening, credential verification and referencing. Through innovative web-based attraction and recruitment solutions combined with our extensive database and contact pool, we are confident in delivering a quality choice. Ably Resources ambitious aims are to deliver recruitment services to its clients wherever and whenever their requirement arise.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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