Porter

Job Description
Hugo's Group in Malta is looking to recruit a Porter to join their team on a full-time basis. 

Job Role: 
The Porter will serve as the first point of contact to assist our guests with their luggage and to provide great customer service throughout their stay.

Responsibilities:

• Arrange for taxi services upon request;
• Comply with health and safety regulations;
• Deliver newspapers to guestrooms;
• Direct guests to the reception area for check-in/check-out;
• Ensure building entrance is always free from clutter;
• Follow evacuation rules in case of emergencies;
• Greet and welcome all guests in a polite and friendly manner;
• Maintain appearance, cleanliness, and safety standards in hotel at all times;
• Run errands for guests as necessary;
• Take suitcases and bags from guests or passengers checking in/checking out and, where applicable, tag them and provide customer identification slips,

Qualifications & Assets:

• Able to work on a shift basis, evenings & weekends;
• Good physical condition (e.g. to lift heavy equipment and luggage);
• Have good communication skills to interact with cleaning staff, technicians, and guests;
• Previous work experience will be considered an asset.

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?