Pool Attendant Team Leader

Job Title: Pool Attendant Team Leader

Reports To: Recreation/Facilities Manager

Job Summary:

The Pool Attendant Team Leader is responsible for overseeing the daily operations of the pool area, ensuring a safe, clean, and welcoming environment for all guests. This role involves supervising the pool attendant team, enforcing pool policies, and providing exceptional guest service.

Key Responsibilities:

• Supervise, mentor, and support the pool attendant team to ensure high standards of service and safety.

• Ensure all pool rules and facility policies are clearly communicated and consistently enforced.

• Act as a primary point of contact for guest inquiries, concerns, and feedback; resolve issues promptly and professionally.

• Monitor cleanliness and maintenance of the pool area, including deck, furniture, and restrooms; report issues to maintenance as needed.

• Coordinate staff schedules and breaks to ensure appropriate coverage at all times.

• Conduct regular inspections of pool facilities to ensure compliance with health and safety regulations.

• Assist with training and onboarding of new team members.

• Lead by example with a professional attitude, strong work ethic, and commitment to excellent customer service.

Qualifications:

• Prior experience in a pool attendant or supervisory role preferred.

• Strong leadership and interpersonal skills.

• Knowledge of pool safety protocols and guest service best practices.

• Ability to remain calm and professional in high-pressure situations.

• CPR and First Aid certification (or willingness to obtain upon hiring).