Housekeeping Supervisor

Hugo's Group in Malta is currently looking to recruit a Housekeeping Supervisor to join their team on a full-time basis.

Job Role:
Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for leading our team of room attendants and ensuring we provide excellent customer service.

Responsibilities:

• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Coordinate work activities among departments
• Ensure compliance with safety and sanitation policies
• Educate housekeeping staff on cleanliness, tidiness and hygiene standards
• Examine the property to the determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock
• Motivate team members and resolve any issues that might occur
• Oversee staff performance on a daily basis
• Prepare work assignments in an effective manner
• Perform various cleaning duties in instances of staff shortages
• Schedule shifts and arrange for replacements in cases of absence
• Train room attendants on cleaning and maintenance tasks.

Requirements:

• At least 2 years of experience working in a similar position
• Ability to use industrial cleaning equipment and products
• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
• Able to work various shifts, including evenings, public holidays and weekends
• Excellent organizational and team management skills
• Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
• Must be proactive in carrying out assigned duties
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group successful, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?