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Housekeeping Supervisor
This job is closed and no longer accepting applications.
Hugo's Group in Malta is looking to recruit a Housekeeping Supervisor to join their team on a full-time basis. The Housekeeping Supervisor will assist the Executive Housekeeper in leading our team of room attendants and ensure we provide excellent customer service.
Responsibilities:
- Be attentive to detail, friendly, courteous and service oriented;
- Check rooms and common areas, including stairways and lounge areas, for cleanliness;
- Coordinate work activities among departments;
- Ensure compliance with safety and sanitation policies in all areas;
- Establish and educate staff on cleanliness, tidiness and hygiene standards;
- Examine building to determine the need for repairs or replacement of furniture or equipment, and makes recommendations to management;
- Issue supplies and equipment to workers;
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves;
- Motivate team members and resolve any issues that occur on the job;
- Oversee staff performance on a daily basis;
- Obtain a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments;
- Perform other related duties, as assigned from time to time;
- Respond to customer complaints and special requests;
- Schedule shifts and arrange for replacements in cases of absence;
- Train housekeepers on cleaning and maintenance tasks.
Qualifications & Assets:
- At least 2 years’ experience working in a similar position;
- Ability to use industrial cleaning equipment and products;
- Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure;
- Able to work various shifts, including evenings, public holidays and weekends;
- Excellent organizational and team management skills;
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients;
- Must be proactive in carrying out assigned duties;
- Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction;
- Stamina to handle the physical demands of the job.
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Hospitality & Leisure
Category
Hotels, Restaurants & Catering
Industry
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