Hotel Revenue & Reservations Manager

Job Description
Hugo's Group in Malta is looking to recruit a Hotel Revenue & Reservations Manager to join their team on a full-time basis. 

Job Role: 
The Hotel Revenue & Reservations Manager is responsible for maximizing the overall revenue, profit, and market share through development and implementation of effective pricing and distribution strategies based on the evaluation of current and anticipated market analysis. The successful candidate will be tasked to spread a revenue culture within the hotel teams.

Responsibilities:

• Develop the overall pricing strategy for all segments, feeder markets, and distribution channels, in tandem with the Hotel General Manager
• Develop the Reservations team to ensure the constant delivery of excellent guest and customer service
• Drive revenue and increase market share by taking full ownership of RMS and other BI tools provided by the Hotel
• Actively take part in the room’s annual budget, business plan preparation, and presentation
• Lead the Weekly BDM and clearly communicate the strategic vision and objectives on how to scale profitable strategies whilst driving incremental customer value and improving performance
• Monitor and analyze market conditions based on all available data sources for both past and future
• Pro-actively identify need period and accordingly adapt sales as well as pricing strategies
• Perform group displacement analysis taking into consideration the overall revenue and profit optimization whilst managing a 200-key inventory and oversell strategy
• Follow up on lost business and bring to the knowledge of the Hotel General Manager
• Perform account evaluation on a yearly basis
• Ensure that Reservations & Revenue Management standards and initiatives are implemented and adhered to
• Ensure that all respective systems are maintained in the most optimized manner
• Ensure that properties’ reservation channels are returning the appropriate availability and rate for the upcoming 365 days
• Work closely with the Hotel Sales Manager to help identify leads and convert leads to confirmed bookings
• Perform any other duties as assigned by management such as Duty Manager Shifts.

Qualifications & Assets:

• The candidate should have a Bachelor's degree in Business or another related field
• The candidate should have 3 to 5 years of successful revenue management experience at a multi-property level
• Experience in hotel revenue management is important to the success of this role.  The candidate must have excellent analytical skills and must fully comprehend the travel industry distribution landscape.  This includes third party channels, GDS, central reservation systems, and property management systems
• Strong verbal and interpersonal skills are imperative as the candidate will interact remotely with hotels, interact frequently with corporate brand representation, and will coach direct reports on revenue management best practices.  The candidate must be able to effectively communicate ideas in verbal and written presentations
• Candidate must exhibit strong personal confidence and good presentation skills, willingness to learn continuously and have a structured approach to planning, being a team player and able to work independently and under pressure whilst successfully managing a team.

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?