Hotel Porter - Hospitality & Leisure jobs in Malta - November 2022
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Hotel Porter
Hugo's Group Hugo's Group , Central Malta

Expires in 19 days (17 Dec 2022)

Hugo's Group in Malta is currently looking for a Hotel Porter to join their team on a full-time basis.

Job Role:
The ideal candidate will serve as the first point of contact to assist our guests with their luggage and provide great customer service throughout their stay.

  • Arrange for taxi services upon request
  • Comply with health and safety regulations
  • Direct guests to the reception area for check-in/check-out
  • Ensure the building entrance is always free from clutter
  • Ensure the safety of guests by, for instance, placing and removing signage that indicates wet floors etc
  • Follow evacuation rules in case of emergencies
  • Greet and welcome all guests in a polite and friendly manner
  • Handle certain reception duties as necessary
  • Maintain appearance, cleanliness, and safety standards in the hotel at all times
  • Run errands for guests as necessary
  • Respond to guest requests and make sure they are comfortable throughout their stay
  • Show guests to their rooms and explain the facilities
  • Provide information to the guests about the hotel and local points of interest
  • Take suitcases and bags from guests or passengers checking in/checking out and, where applicable, tag them and provide customer identification slips.

  • Proven work experience as a Porter or a similar role in the Hospitality industry
  • Knowledge of security protocols
  • Ability to work in a fast-paced environment
  • Ability to work on a shift basis, evenings as well as weekends
  • Excellent people and social skills
  • Outstanding interpersonal, communication, and organizational skills
  • Previous work experience will be considered an asset.

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?

Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Hospitality & Leisure
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