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Guest Relations Executive
Corinthia Hotel St. George’s Bay in Malta is currently looking to recruit a Guest Relations Executive to join their team on a full-time basis.
Job Role:
This stylish luxury hotel, Corinthia St. George’s Bay, is seeking to recruit an ambitious, determined and highly motivated individual who is willing to embark on a career in hospitality. The Guest Relations Executive will be the first point of contact for all guests throughout their stay. The selected candidate will be responsible to maintain the highest standard of guest relations. He/she will also be expected to liaise with the appropriate departments to ensure that all requests and complaints are dealt with in an efficient and effective manner.
Scope and Purpose:
- Welcoming guests and giving a friendly farewell
- Oversee VIP guests and any requests they might have
- Take over interdepartmental duties
- Ensure guests always receive the highest standard of service and cooperation
- Ensure seamless coordination with and amongst departments to meet the guests’ needs and requests
- Ensure the guest experience is delivered according to departmental standards, operating procedures and guests’ expectations, throughout the guests’ stay
- Ensure guest enquiries, requests and complaints are tackled promptly and through a high level of personal service at all times
- To promptly inform the Senior Management of any guest complaints or operational challenges
- Be fully aware of all tariffs, facilities and current activities within the hotel
- Ensure actions and follow-up on all guest queries are being handled efficiently and courteously
- Acknowledge online reviews and guest questionnaires in a timely manner.
Entry Requirements
- Have an outgoing personality and smart appearance
- Excellent verbal and written communication skills
- Fluency in Maltese, English and another European Language
- Knowledge of Microsoft Office Applications and Opera PMS
- Experience within the Front Office Department would be ideal
- Must be able to work shifts.
We offer:
- Welcoming and fun environment
- Meals on duty
- Interesting career opportunity and professional growth
- Health insurance cover.
Corinthia Hotel St. George’s Bay:
Corinthia is a collection of hotels founded by the Pisani family of Malta in 1962. We are a family-inspired business, whose timeless family values underpin the Spirit of Corinthia. We like to treat and look after guests as if we were welcoming them back home. We also support and positively encourage one another so that our hotel teams around the world enjoy their work in an inspired yet warmly-spirited fashion. As a hotel business, we focus on giving honest, discreet service. We see ourselves as leading craftsmen in the world of hospitality, valuing authenticity, passion, precision and understanding in all we do. Each of the hotels and resorts we have created, in some of the most exciting places in the world, is a tribute to local architecture and cultural traditions.
