Group Food and Beverage Manager

Job Description
Hugo's Group in Malta is looking to recruit a Group Food and Beverage Manager to join their team on a full-time basis. 

Job Role: 
The Group Food and Beverage Manager will be responsible for managing all Food and Beverage operations and for delivering an excellent guest experience. The candidate must be able to forecast, plan and manage all Food and Beverage orders, staff and finance. The Group Food and Beverage Manager is responsible to assist the senior management in all aspects of the department including but not limited to operations, planning as well as budgeting in accordance with the company’s policies and procedures.

Responsibilities:

• Able to implement and enforce financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing;
• Act as a duty manager, when needed, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise;
• Be aware and able to enforce all fire-life-safety procedures;
• Comply with all health and safety regulations;
• Direct and oversee all Food and Beverage Operations to ensure guest satisfaction and safety;
• Identify customers’ needs and respond proactively to all their concerns;
• Maintain a professional and high-quality service-oriented environment at all times;
• Manage and monitor activities of all employees in the Food and Beverage Department making sure they adhere to the company’s standards;
• Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work, and conducting training as necessary;
• Oversee preparation of daily summary reports;
• Plan, forecast, and execute food and beverage orders;
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork;
• Resolve any customer complaints as needed;
• Report any suspicious persons, activities, and/or hazardous conditions;
• Work closely with all departments to improve guest services and foster cross-departmental communication.

Requirements:

• At least 5 years experience working in a similar position;
• Ability to integrate and work well in a team environment;
• Able to prioritize multiple tasks effectively and flexible with work schedule to accommodate last-minute requests;
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel;
• Excellent communication, interpersonal and leadership skills;
• Good telephone persona with a friendly and helpful demeanour;
• Possess an eye for detail and the ability to work under pressure;
• Strong written and verbal communication skills;
• Strong problem solving and trouble shooting skills;
• Self-motivated with the ability to work in a fast-moving environment;
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS system).

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?