Front Office Porter

Primarily responsible to Greet and welcome all guest to the hotel and assist guests with their luggage on arrival. Porters will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. Porters are also responsible to collect and distribute post, parcels, deal with general enquiries and ensure the lobby areas are always clean and tidy.

• To make the arriving guest feel welcomed and ensure a positive first impression.
• Welcome the guests.
• Taking care of arrival experience – welcome drinks, hot and cold scented towels.
• Establish guests name and use it at least twice during the conversation.
• Unload the guest luggage, make sure no luggage has been left in the car or in the car booth.
• Ensure collection and delivery guest luggage and equipment in an efficient and timely manner.
• Escort guests to room, placing luggage in room assigned by front desk.
• Ensure the guest that adequate transportation facilities are available to and from hotel and local destinations.
• Direct guests to reception.
• Make eye contact and smile.
• Maintain continuous contact with Hotel Guests.
• Uphold the Hotels commitment to gracious hospitality and follow through on staff courtesy training programs.
• Taking care of flags, mail and deliveries.
• Prepare all requested reports and data as needed.
• Wear proper uniform at all times.
• Taking care of Groups, Luggage in and out and room drops.