Front Office Porter

Malta Marriott Hotel & Spa is looking to recruit a Front Office Porter to join their team on a full-time basis. The Front Office Porter will be primarily responsible to greet and welcome all guests to the hotel and assist guests with their luggage on arrival. 

Main Responsibilities:

• To make the arriving guest feel welcomed and ensure a positive first impression.
• Welcome the guests.
• Taking care of arrival experience – welcome drinks, hot and cold scented towels.
• Unload the guest luggage, make sure no luggage has been left in the car or in the car booth.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Escort guests to room, placing luggage in the room assigned by the front desk.
• Ensure the guest that adequate transportation facilities are available to and from the hotel and local destinations.
• Direct guests to the reception.
• Make eye contact and smile.
• Maintain continuous contact with Hotel Guests.
• Uphold the Hotels commitment to gracious hospitality and follow through on staff courtesy training programs.
• Taking care of flags, mail, and deliveries.
• Taking care of Groups, Luggage in and out and room drops.

The selected candidate must:

• Have previous similar experience within a 5-star hotel environment.
• Able to speak in English and another European language.
• Have excellent communication skills.
• Be able to address guests' needs and demands.
• Have an eye for detail and a smart appearance.
• Be a team player.
• Flexible with working hours including nights, evenings, and weekends.

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.