Front of House Supervisor

Hotel Mistral in St. Julian's, which forms part of Meliá Hotels International in Malta, is currently looking to recruit a Front of House Supervisor to join their team on a full-time basis.

About the Company:
“Whatever story you choose, you are the star” 
 
At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits and to celebrate every victory with you. Because together, we are the stars of our own stories. 
 
Job Summary: 
We are seeking a highly motivated and skilled individual to join our team as a Front of House Supervisor. As the Front of House Supervisor, you will work closely with the Front of House Manager to oversee the day-to-day operations of the hotel and ensure smooth functioning across all departments. Your focus will be on maintaining exceptional guest experiences, optimizing operational efficiency, and fostering a positive working environment for our colleagues.

What will I be doing?

• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards  
• Assist in monitoring departmental performance and provide constructive feedback and coaching to team members to enhance overall service quality
• Ensure the desk is covered at all times
• Have full awareness of the current daily status of the Hotel
• Ensure smooth handover to the next shift
• Assist the FoHM in planning, organizing, and coordinating daily hotel operations to achieve maximum efficiency and guest satisfaction
• Process all payments according to established procedures   
• Up-sell rooms when possible, to maximize hotel revenue
• Complete any required reporting (financial and non-financial)
• Act as a point of contact for guest complaints and concerns, addressing issues promptly and ensuring guest satisfaction
• Make appropriate service recovery gestures in order to ensure total guest satisfaction   
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Assist in monitoring and coordinating F&B activities, providing support as needed during service
• Collaborate with the Maintenance team to oversee property maintenance and ensure that all facilities are in excellent working condition
• Perform other duties as assigned.  

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays
• Must be fluent in English; other languages are preferred
• 2-3 years of experience in a fast environment in the same or similar position in a hotel/boutique hotel
• Passionate for Hospitality and with a strong attitude to interpersonal relationships
• Knowledge of Opera Cloud and basic Reservation tasks are highly regarded.