Food and Beverage Supervisor

Job Description
Hugo's Group in Malta is looking to recruit a Food and Beverage Supervisor to join their team on a full-time basis. The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended to.

Responsibilities:

• Build and maintain positive client and customer relationships
• Plan, supervise and control various operations whilst working closely with the direct manager
• Ensure that the service team is well managed
• Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety
• Complete daily operational tasks in a timely manner
• Conduct briefing meetings with F&B personnel
• Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards
• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Oversee preparation of daily summary reports
• Be knowledgeable of all services and products offered by the venue
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Resolve any customer complaints as needed
• Suggest changes to operating standards to improve the efficiency of work
• Set departmental goals and create plans of action for achieving them.

Qualifications & Assets:

• At least 3 years of experience working in a similar position
• Ability to integrate and work well in a team environment
• Ability to diffuse tense situations and resolve conflicts
• Ability to make decisive decisions, delegate responsibilities and maximize resources
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Possess an eye for detail and the ability to work under pressure
• Strong leadership and organisational skills
• Strong written and verbal communication skills
• Strong problem-solving and troubleshooting skills
• Self-motivated with the ability to work in a fast-moving environment
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS system).

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?