F&B Manager

We are currently looking to recruit a F&B Manager to join our team.

Reporting into the F&B Director, the F&B Manager will support and ensure high standards of food and beverage quality, presentation, and service of all three Hotel Outlets.

Training, mentoring, and supervising staff to deliver exceptional customer service. 

Key Responsibilities:

• Operational Excellence: Guarantee that all F&B areas are run efficiently and align with Melia’s established standards and concept statements
• Leadership: Act as the point of contact and lead in the absence of the Food & Beverage Director. Support and collaborate across all business areas as needed
• Team Management: Oversee a dedicated team responsible for each area, ensuring accountability for profitability and service standards
• Cost Control: Monitor and suggest measures to control costs and adhere to the Department Operational Budget
• Productivity: Maintain productivity levels through schedules and immediate corrective actions when necessary
• Policy and Procedures: Update and adhere to all SOPs, ensuring alignment with company brand standards
• Guest Relations: Handle guest complaints and requests regarding food, beverage, and service, establishing rapport and maintaining excellent customer relationships
• Training and Development: Implement training programs and conduct annual PDR for direct reports to ensure the team has the necessary skills and efficiency.
• Additional Responsibilities:
• Uniform and Punctuality: Ensure the team reports punctually in the correct uniform
• Health and Safety: Adhere to and enforce policies related to Fire, Hygiene, Health, and Safety
• Inventory Management: Conduct bi-annual inventory checks and ensure proper storage and maintenance of equipment
• Event Coordination: Oversee banqueting supplies, receive hosts, ensure client satisfaction, and maintain cleanliness before and after events
• Customer Care: Foster a culture of exceptional customer care, actively seeking feedback and learning from complaints
• Operational Planning: Organize daily operations, including staff schedules, rotas, and smooth shift handovers
• Financial Performance: Analyse financial information, forecast potential revenue, control costs, and communicate goals to the team
• Staff Development: Select, train, coach, and develop staff to meet current and future needs, ensuring effective recruitment and training.

The Ideal Candidate:

• Proactive Leader: Ready to take initiative and ownership of department goals and objectives
• Exceptional Communicator: Able to clearly direct and motivate the team to work cooperatively and achieve high standards
• Detail-Oriented: Adept at managing costs, maintaining standards, and ensuring a high-quality guest experience
• Guest-Centric: Passionate about creating memorable guest experiences through exceptional service and attention to detail.
• Be part of a dynamic team where your leadership and expertise make a difference every day!