Entertainment Attraction Attendant

Mercury Towers is adding to it’s already rich and exciting entertainment attractions portfolio with the opening of the Museum of Illusions which is a World renowned brand merging fun with mind bending interactive displays. 

This in addition to the already operational Odyssey Malta, which features an immersive dark walk experience through Malta’s History, a unique flying theatre ride and panoramic views from the top of Malta’s tallest building. 

JOB OVERVIEW:

The main purpose of the Entertainment Attraction Attendant role is to provide and create excellent guest service experience whilst maintaining a safe environment during the attraction experience. After being given training, one may be required to work in any of the entertainment attractions at Mercury Towers.  

CORE RESPONSIBILITIES:

• Warmly welcoming clients and assisting them through the various phases of the experience
• Providing clients with information about the attraction and other related products
• Managing queues to various parts of the experience in a professional and hospitable manner
• Take and manage bookings to the attraction
• Operating a POS system and precisely handling various payment methods
• Ensuring that the scheduled experience timelines are followed to avoid customer dissatisfaction whilst also maximizing the potential occupancy per scheduled experience
• Following Standard Operating Procedures systematically
• Strictly implementing Health and Safety Procedures and ensuring that colleagues and customers are adhering to these
• Maintain a variety of logs, records, and files, and prepare reports related to assigned activities
• Ensure that your work space is equipped with all necessities for the day and all equipment required is in good working order
• Keeping your work areas clean and tidy in accordance with company guidelines
• Constant communication with management to ensure smooth operations
• Assist Management with additional front of house assignments as needed.

REQUIREMENTS:

• Exceptional customer service
• Patience and clear communication. This is a unique establishment that guests may have not experienced, and you must be able to communicate in a detailed, engaging and respectful manner
• Must demonstrate a positive attitude and professional demeanor and appearance
• Must be computer literate
• Ability to learn systems to maintain orderly information
• A high level of commitment to understand and follow Standard Operating Procedures and Health and Safety Procedures with attention to detail
• High energy with the ability to multitask successfully
• Availability to consistently work weekends and public holidays
• Ability to work standing for hours at a time and with shifts which are as long as required for rostering purposes.
• Understanding and communicating (both verbal and written) clearly in English with the correct use of grammar
• Fluency in a European language apart from English
• Previous experience working in the hospitality industry is considered as an asset
• Candidate must be residing in Malta.