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A Chief Operations Role has been made available with one of the leading hotels in Malta. As they have plans to grow, they would like to engage a Chief Operations Officer to join their team.
The Role
You will manage all hotel operations to achieve maximum guest service and profitability
Ensure the highest level of services possible in an efficient, courteous and professional manner by adhering to guidelines and procedures
Provide leadership and strategic planning to all departments
Maximise room yield and hotel revenue through innovative sales practices and yield management programs
Work closely with the hotel owners and other stake holder
Supervises and coordinates all activities of staff and entire operation of hotel
Analyse systems and operational procedures. Evaluate and implement new systems as required
Responsible for achieving goals established by the Board of Directors
Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action
Ensures guests are handled courteously and efficiently, complaints and problems are resolved and requests for service are carried through
Responsible for training of hotel team members in all aspects and responsibilities
Perform all other necessary duties as required to see profitable hotel
Interact with guest for guest stay feedback and maintaining high guest service scores
A Chief Operations Role has been made available with one of the leading hotels in Malta. As they have plans to grow, they would like to engage a Chief Operations Officer to join their team.
The Role
You will manage all hotel operations to achieve maximum guest service and profitability
Ensure the highest level of services possible in an efficient, courteous and professional manner by adhering to guidelines and procedures
Provide leadership and strategic planning to all departments
Maximise room yield and hotel revenue through innovative sales practices and yield management programs
Work closely with the hotel owners and other stake holder
Supervises and coordinates all activities of staff and entire operation of hotel
Analyse systems and operational procedures. Evaluate and implement new systems as required
Responsible for achieving goals established by the Board of Directors
Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action
Ensures guests are handled courteously and efficiently, complaints and problems are resolved and requests for service are carried through
Responsible for training of hotel team members in all aspects and responsibilities
Perform all other necessary duties as required to see profitable hotel
Interact with guest for guest stay feedback and maintaining high guest service scores