Spa & Wellness Front Desk Host

We are looking for a friendly, organized, and efficient individual to join our team as a Front Desk Host. In this key role, you'll be the first point of contact for our clients, ensuring they receive a warm welcome and a smooth, relaxing experience throughout their visit.

Key Responsibilities:

• Greet Guests: Welcome clients, explain spa amenities, and set a positive tone for their visit.

• Handle Inquiries: Respond promptly to phone, email, and chat questions about services and bookings.

• Manage Appointments: Schedule appointments to optimize therapist availability and minimize wait times.

• Process Payments: Handle transactions accurately for services and products.

• Promote Services: Recommend memberships, packages, and promotions based on client needs.

• Maintain Records: Keep client profiles updated with preferences and service history.

• Coordinate Experience: Work with team members to manage special requests, delays, and ensure a calm atmosphere.

• Support Operations: Assist with administrative tasks to keep the spa running smoothly.

If you’re passionate about wellness and providing exceptional customer service, we’d love to meet you.