Bet365 in Malta is currently looking to recruit a Senior Operations Manager to join their team on a full-time basis.
As a Senior Operations Manager, you will play a pivotal role and shape customer excellence at the world's favourite online gambling company.
With over 90 million bet365 customers worldwide, our bustling European operational hub in Malta helps connect customers with our diverse language team, offering excellent service across 17 languages.
Leading a team of customer service managers, you will coordinate a unified approach to ensure contact centre SLAs are achieved daily.
By owning the review process, you'll develop strategic plans that proactively mitigate the impact of anticipated contact drivers and volume trends. You will focus your team on ensuring our customer service department and supporting functions are always optimised for delivering exceptional service.
On a strategic level, you will be well-versed in understanding the complexities of a multi-market customer contact centre, ensuring that our colleagues understand what we are trying to achieve and that processes are aligned with our objectives.
Enjoying a competitive salary and benefits package, evening and weekend work is a requirement of the role to ensure operational effectiveness across the busy sporting calendar.
Preferred Skills, Qualifications and Experience: