Ramp Operations Manager - Malta International Airport

Job Description
Aviation Services Handling Limited is currently looking to recruit a Ramp Operations Manager at Malta International Airport to join their team on a full-time basis. 

The Manager (Ramp/Technical Ramp) leads teamwork with airport agencies and airlines to improve ground handling standards and performance. He/She updates Standard Operating Procedures (SOPs) to reflect changes in technology, regulations and performance expectations. He/She also leads the development of SOPs to reduce safety or security risks and ensures safety or security standards are followed. He/She develops team members' technical capabilities and maintains their positive morale. He/She proposes new productivity and innovation initiatives and develops partnerships with diverse groups of stakeholders.

He/She possesses strong social and people management skills to develop and maintain good relationships. He/She is a strategic thinker and is able to formulate ramp and technical ramp operational plans. He/She is adaptable and is able to handle stress and tight deadlines. He/She has excellent communication and computer literacy skills.

Main Roles:

• Address complaints and key concerns impacting staff morale and performance
• Analyse customers' needs to customise products and services
• Approve proposed changes to the current ramp and technical ramp processes based on irregularities reported
• Conduct interviews and make hiring decisions
• Develop solutions to eliminate hazards for ramp and technical ramp operations
• Develop staff through capability development and coaching
• Develop strategies for ramp and technical ramp operations
• Develop strategies to reduce the cost impact of aircraft damages and irregularities during ramp and technical ramp operations
• Develop systems to ensure safety or security standards are followed
• Identify possible safety or security risks and develop plans to reduce them
• Lead continuous improvement projects to improve work safety or security
• Lead organisational change management
• Modify ramp and technical ramp operations while taking note of technological changes, compliance changes and airlines expectations
• Plan strategies to communicate changes to Standard Operating Procedures (SOPs)
• Propose initiatives to enhance work productivity and innovation
• Recommend new products and services
• Update authorities regarding aircraft schedules, requirements and services needed
• Work with airlines and authorities to develop SOPs
• Work with airport agencies and airlines to enhance ground handling services standards and expectations.

AVIATION SERVICES HANDLING LIMITED:
 Aviation Services provides full handling services such as passenger and aircraft assistance at Napoli Capodichino, Catania Fontanarossa, Roma Fiumicino, Roma Ciampino, Bologna and since the 5th of March 2019 Venice.