POS Operations Team Leader - Malta

Company Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.

Location: Hybrid - Birkirkara, Malta 

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

Working within the Operations Department, the POS Intergration Officer will be responsible for maintaining proper and correct merchant records as well as promptly handle merchant onboarding processes, whilst also assisting with physical management of stock. Both internal within our MT office, and with our local logistics partner.  

Candidate will also be required to assist with merchant queries through email or telephone when required

What We Expect of You, Day To Day:

• Coordinate Terminal orders to be processed and delivered in alignment with merchant expectations
• Support stock level maintenance to ensure appropriate inventory thresholds
• Keep all necessary parties and systems aligned regarding expected terminal deliveries and configurations
• Participate in setting up and monitoring team and individual objectives
• Connect with necessary third parties to uphold POS expectations
• Collaborate with Sales teams at both STFS and STL to facilitate efficient terminal and service delivery
• Work together with internal development teams to help systems remain up to date and function efficiently for POS processes
• Partner with internal tech teams, clients and third-party gateways to support efficient integration of merchants during onboarding
• Offer assistance (where needed) to internal teams for tasks related to SalesForce
• Review and verify data inputted by other team members
• Update systems accurately and thoroughly
• Connect with the Commercial Team and other departments as needed
• Address day-to-day activities within the POS Operations Department and respond to queries promptly
• Identify issues raised by internal or external parties and contribute to finding solutions
• Support and collaborate with peers when necessary
• Help manage physical stock with local logistics partner
• Contribute to business operations reporting and SLAs weekly/monthly
• Develop analytical reporting to support estate management and product deployment
• Create analytical reporting to support projects and billing reviews
• Participate in extended cover for UK market on a rota basis with POS Ops team up to 18:00 CET 

Qualifications

• General Education level SEC Grade 5
• 2 years' experience in a similar environment would be valuable
• Card Acquiring knowledge highly beneficial
• Strong communication skills in English, both written and verbal
• Proficiency in MS Office particularly Word and Excel
• In-depth knowledge of Salesforce and Omnipay would be beneficial
• Basic understanding of PCI (Payment Card Industry) requirements
• Ability to balance multiple priorities effectively
• Interest in continuous learning and contributing independently
• Attention to detail and thoroughness
• Collaborative team contributor

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

We offer comprehensive benefits to support our team members and their families' well-being.

• Our robust benefits package includes (subject to local office benefits policy):
• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.