Night Manager - General Management jobs in Malta - May 2021

Night Manager

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
General Management
EMPLOYER INDUSTRY: Hotels, Restaurants & Catering
AX The Palace in Malta is looking to recruit a Night Manager to join their team on a full-time basis. 

Job summary:
AX Hotels-Sliema properties are looking for a Night Manager to take responsibility for the hotels’ operation during the night. The selected candidate should be self-confident and a very well organised professional who portrays an image of efficiency. The ideal candidate must have guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.

Responsibilities:
  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in/Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed;
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.

Requirements:
  • Leadership skills and an eye for detail;
  • Natural flair and confidence to speak to guests;
  • Excellent grooming standards;
  • A good standard of education;
  • Fluency in English;
  • Computer literate;
  • Experience working with a hotel system; knowledge of Opera will be considered an advantage;
  • Minimum of 2 years working experience in front of house operations;
  • Ability  to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.

*Interested candidates are requested to send a detailed C.V. together with a covering letter.

AX The Palace:
The Palace Hotel in Sliema is one of the top 5 star hotels in Malta. It is highly rated for its 5-star services, exquisite cuisine, and impeccable organisation and surroundings. The Palace provides top services and facilities. The Palace is an eco-leading efficient high-class hotel in Malta. It adopts a modern façade that attracts travellers and locals alike. As soon as you enter one of the top Sliema hotels in Malta, you are greeted by a world of luxury, exquisite accommodation, and excellence in service.
 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.