Manager - Managed Services Business

With a legacy spanning over four decades, the Computime Group stands at the forefront of specialist ICT services. As an industry leader, we have successfully executed numerous projects both locally and abroad. Today, we are proud to be the trusted partner of choice for Malta's largest organisations. Our team of over 100 seasoned professionals is renowned for their unrivalled competence, extensive experience, and unwavering passion for what they do.

The position:

Are you a strategic leader with a passion for operational excellence and business development? We are seeking a Manager to lead our growing Managed Services Business. This role offers a unique opportunity to blend operational management with business development, working closely with cross-functional teams, clients, and our sales team to drive success and expand our service offerings.

Key Responsibilities:

• Oversee the day-to-day operations of the Managed Services Business Unit, ensuring service delivery meets or exceeds SLAs and client expectations
• Implement and drive continuous improvements to enhance efficiency, performance, and service quality
• Collaborate with the Sales team to identify and secure new business opportunities and expand existing client relationships
• Lead or support the development of customised solutions for clients and manage proposal preparation and presentations
• Build and maintain strong client relationships, ensuring high levels of satisfaction and retention
• Develop, mentor, and lead a high-performing team of Managed Services professionals
• Monitor financial performance and ensure alignment with business targets
• Stay abreast of market trends and innovations to keep our services competitive and forward-thinking.

Requirements:

Bachelor's degree in an IT-related field, or 

• Proven 5 years experience in a managerial role within the managed services industry or a related field
• Strong operational management skills, with a track record of delivering high-quality services
• Excellent business development skills, with the ability to acquire new clients and expand existing accounts
• Exceptional leadership and team management abilities, with a focus on developing and motivating team members
• Financial management skills, with experience in budgeting and financial reporting
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
• Strong analytical and problem-solving skills, with the ability to identify and address operational issues effectively. 

Why Join Us?

At Computime, we pride ourselves on fostering a collaborative and innovative environment where talented individuals can grow and thrive. As part of our leadership team, you will have the opportunity to make a significant impact, lead exciting initiatives, and contribute to the continued success.

What we offer:

• A competitive base salary and performance bonus to recognise your exceptional contributions
• Comprehensive Health Insurance benefits to ensure your well-being
• Study leave to support you in your studies
• A learning culture comprising talented and results-oriented individuals who believe in personal and professional growth
• A fun, multicultural, and positive working environment that fosters creativity and innovation
• Several company and team social activities to participate in.

If you meet these requirements and are ready to take on a new challenge, we would love to hear from you!