Hotel Duty Manager - General Management jobs in Malta - September 2021

Hotel Duty Manager

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +), Middle Management
CATEGORY:
General Management
EMPLOYER INDUSTRY: Hotels, Restaurants & Catering
The Diplomat Hotel in Malta is looking to recruit a Hotel Duty Manager to join their team on a full-time basis. 

Job description:
We are looking for a full-time competent individual with a dynamic professional attitude to carry out requested duties whilst delivering exceptional customer care service. This position requires an individual with a passion for hotel operation, who is keen on quality and has a solid customer service approach.

Responsibilities:
  • Liaising with the reservation department and all other departments for smooth running of the hotel operation.
  • Ensuring through supervision that all front desk services are always available and carried out in the most efficient was as per standards.
  • Attending to guest’s complaints in a timely and efficient manner.
  • Ensuring proper completion of all records required by local authorities.
  • Ensuring that all employees report for duty punctually, meeting all grooming standards including wearing of full proper uniform and personal hygiene at all times.
  • Ensuring that all operations are carried out diligently as per policies and procedures of the organization.
  • Understanding and applying all safety and security procedures to maintain a secure and safe environment.
  • Monitoring social media to ensure our hotel is reaching targets set by the management.

The ideal candidate must:
  • Possess ITS qualification or equivalent.
  • Have experience in front office department and managerial role.
  • Have a strong display of passion, drive, and commitment supported with knowledge and technical ability.
  • Be smart with a professional personality and well-groomed.
  • Be computer literate. In-house training will be provided to gain knowledge of our property management system.
  • Be willing to work flexible hours, weekends, and public holidays as necessary.
  • Possess good communication skills in English. Other languages would be an asset.
  • Have exceptional customer care skills as well as organizational skills.
  • Be able to work under pressure.

The Diplomat Hotel:
Set on the seafront in Sliema, the Diplomat hotel offers panoramic sea views and a private rooftop pool. The entire hotel has just undergone a complete refurbishment, marrying classic elegance with sleek contemporary styling. The spacious, air-conditioned rooms have been upgraded with new fabrics, bedding, and lighting, as well as electronic door keys, satellite TV, a digital safe, and tea and coffee-making facilities. The newly installed bathrooms are equipped with hairdryers and free toiletries. A continental buffet breakfast is served daily. Light meals and drinks are available throughout the day in ‘The Old Vic’, our redesigned lobby bar with a waterfront terrace. Snacks and drinks are also available at the fully redecorated rooftop bar, where guests can enjoy spectacular views from the brand-new pool and pool area. The hotel is located just steps away from the cafes and restaurants of Tower Road, as well as a lifeguard-protected rocky beach. It is 12 minutes on foot from the sandy beach of Balluta Bay.

Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.

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