General Manager

We are seeking an experienced and dynamic General Manager to lead the operations of two apartment-style hotels. The ideal candidate will possess a strong background in hospitality management with a proven track record in sales and marketing. This role requires a hands-on leader who can drive guest satisfaction, optimize profitability, and strategically grow the hotel’s presence in the market.

Responsibilities:

Operations Management

• Oversee day-to-day hotel operations, including front office, housekeeping, maintenance, and guest services.
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest feedback.
• Manage and train department heads and staff to maintain efficient workflows.

 Sales & Marketing

• Develop and implement strategic sales plans to increase occupancy and revenue.
• Build relationships with corporate clients, travel agencies, and online distribution channels.
• Oversee digital marketing, social media campaigns, and promotional strategies to enhance brand visibility.
• Analyze market trends and competitor activity to identify new business opportunities.

 Financial Performance

• Prepare and manage the annual budget, forecasts, and financial reports.
• Monitor revenue, expenses, and profitability; implement cost-control measures as needed.
• Optimize pricing strategies through revenue management techniques.

 Leadership & Staff Management

• Recruit, train, and mentor team members, fostering a positive work culture.
• Conduct regular performance evaluations and staff development programs.
• Ensure compliance with health, safety, and legal standards.

Property & Guest Relations

• Maintain the upkeep and presentation of hotel facilities to brand standards.
• Act as the face of the property with guests, clients, and stakeholders.
• Handle escalated guest issues with professionalism and resolution-focused communication.

Requirements:

• Proven experience in hospitality as an Operations or Hotel Manager, ideally in apartment or extended-stay properties.
• Strong background in sales and marketing, with demonstrable success in increasing revenue and occupancy.
• Excellent leadership, interpersonal, and problem-solving skills.
• In-depth knowledge of hotel management software and digital marketing tools.
• Degree in Hospitality Management, Business Administration, or related field (preferred)
• Experience in pre-opening projects or rebranding properties is preferred
• Familiarity with OTA platforms, CRM systems, and revenue management strategies.
• Ability to develop and maintain strong relationships with local businesses and tourism partners.

• Free Parking