Service Support Officer

Our client an international gaming solutions provider is recruiting for Service Support Officer

In this role:

• You will be responsible for the monitoring of the gaming areas including all cards and materials storage
• You will be the first point of contact with support teams, such as IT, NOC, Helpdesk and operators when required
• Detect any procedural errors or suspicious activity and enforce all policies and procedures
• You will monitor tables and cards room continually to ensure adherence to gaming regulations and procedures
• You will operate surveillance equipment to ensure accurate video documentation and evaluate studio personnel performance
• You will coordinate maintenance activities
• Incidents outcome need to be documented by compiling incident reports
• Be the go between studio and 3rd parties
• Be responsible for the quality of the Games

• A complete knowledge of the rules and procedures of the games is essential
• Be a very good English speaker