Safer Gambling Specialist

Aristocrat Interactive is a leading international online gaming company and is looking for a dynamic and motivated Safer Gambling Specialist.

What You'll Do:

• Reviewing and monitoring customers’ accounts using the company's internal systems in line with the responsible gaming guidelines
• Identifying high-risk players by conducting analysis of customers’ behaviour and activity
• Proactive outbound communication in the form of phone calls, emails and sms to ensure that the players are gambling responsibly
• Handling inbound customer communication via phone, chat and email
• Know and promote our Responsible Gaming tools
• Maintain knowledge and awareness of the ever-changing regulatory landscape
• Working closely with the AML department to assess the customer’s affordability.

What We're Looking For:

• Experience and a passion for dealing with customers
• Previous experience in RG & AML – added asset
• Awesome verbal and written command of the English language
• Attention to detail
• Excellent written and verbal communication skills.

Travel Expectations
None

Company Summary
Aristocrat Interactive   

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX: ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms, and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All About the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

At this time, we are unable to sponsor work visas for this position.
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.