Operations Gaming Support Advisor

Job Description
Job vacancy: Operations Gaming Support Advisor
Job reference: OGSA1021JIM

As an Operations Gaming Support Advisor, you will manage gaming related queries and issues from identification through to resolution.

The successful applicant will liaise with internal and external parties, act as a central communication point for key stakeholders within the business. All with a view to supporting Gaming as a whole to ensure the stability and integrity of the Bingo, Casino, Games and Poker products. We are keen to welcome candidates who want to step into our fast paced support team; enthusiastic to learn and grow in our ever changing industry. If you are a high performing individual, with a curiosity and passion for problem solving, this is the role for you!

Main Responsibilities:

• Providing support to all departments on issues and processes relating to generic gaming site products or providers;
• Reviewing and escalating gaming related issues or queries that are raised into Operations Gaming Support;
• Testing and monitoring to ensure the generic gaming site and third party gaming products are performing effectively;
• Liaising with and building effective relationships with internal customers and third party providers;
• Following processes to coordinate and escalate downtime;
• Providing support on projects for the gaming department.

Preferred Skills, Qualifications and Experience:

• Excellent written, presentation and analytical skills with good attention to detail;
• Good knowledge of all gaming products, game types and platforms;
• Excellent organisational and prioritisation skills;
• Ability to embrace change and lead by example when implementing change;
• Ability to work effectively as part of a team, as well as individually;
• Interest in keeping up to date with technology and the ability to understand technical specifications;
• Ability to follow instructions and think logically when faced with a problem;
• Ability to use initiative and offer appropriate and timely solutions when making difficult decisions;
• Ability to multi task and work under pressure;
• Proficiency in Microsoft Office including but not exclusive to Excel.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.

*If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the Position Reference OGSA1021JIM.