Key Account EDD Executive

PokerStars in Malta is looking to recruit a Key Account EDD Executive to join their team within their Key Account Management department on a full-time basis. 

Are you our next star player?
We are looking to build an industry-leading experience, where players do not want to play anywhere else. You will play a key role in helping Pokerstars to grow and handle the High-Value player segment while ensuring that the highest integrity standard approach is applied to each account. This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

Why we need you:
You will be responsible for profiling accounts to establish a risk level based on players' activity, conducting proactive communications to ensure responsible gaming, and contacting customers to support our Risk and Compliance department in their ongoing tasks. You will apply an individual approach to each customer and contact tailoring your approach to the customer profile and communication preferences treating each of them differently to use always the most efficient strategy to reach our objectives.

Who we’re looking for:
We are looking for a person able to analyse customers from a risk perspective and provide an excellent customer experience to our most valuable players.

Your experience:
You must have experience with multiple gaming products and a keen interest in the gambling industry to be able to talk the players’ language from types of game variants to poker slang will provide you with a good grounding to take care of the variety that this job has to offer.

Your skills:
You will need keen attention to detail, strong organisational skills, and excellent verbal and oral communication skills.

Your behaviors:
You would need to be a personal and sociable individual, who enjoys talking to people from all walks of life, who has experience working in customer-facing jobs, and is commercially focused and used to hit targets.

As the ideal candidate, you will have:
Experience dealing with High-Value customers within an eCommerce environment is vital. Previous experience working in a Compliance, Risk, or Responsible Gaming environment is highly desirable. Strong excel skills and good knowledge of internal tools and procedures desired.

What's in it for you? 
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your package will include:

• Health and dental insurance for you, your partner, and your children (if you all live at the same address)
• The option to join our company pension scheme
• A personal interest allowance to let you learn something new or pursue a hobby
• Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
• In-house training and development to develop your skills, progressing your career
• Free fresh fruit, snacks, and drinks in the office
• Cash allowance for lunch.

About the Group: 
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.  We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.  We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us. Please note we cannot accept general applications; this inbox is just for providing support to those who need it. 

Want a seat at the table? Apply now. We will aim to respond to you as soon as possible. If you’re the right fit for our role, you will be invited to a phone/zoom interview.  Find your passion with PokerStars.