German Speaking Customer Service Advisors - Gambling jobs in Malta - January 2021

German Speaking Customer Service Advisors

€28,000 to €31,000 / year
JOB TYPE: Full Time JOB LEVEL: Experienced (3 years +), Intermediate (1-3 years)
EMPLOYER INDUSTRY: iGaming & Casinos
Our client, one of the world’s leading online gambling companies, is currently recruiting German Speaking Customer Service Advisors to join their team on a full-time basis. As a European Customer Service Advisor (German), you will join the European Customer Service team to support the Company’s operation at our offices based in Malta. You will assist our global customer base via Live Chat, Telephone, and Email, with a wide variety of account queries including payments, login, verification, and betting queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team. Candidates must be prepared to work any 5 days from 7 including weekends.

Main Responsibilities:
  • Providing support to our customer base via Live Chat, Telephone, and Email;
  • Reviewing and escalating queries from customers to your superiors when required;
  • Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification, or betting queries. 

Preferred Skills, Qualifications, and Experience:
  • Fluent/Native verbal and written communication in German;
  • Excellent verbal and written communication skills in English;
  • A passion for delivering outstanding Customer Service;
  • The ability to problem solve and find a resolution;
  • Competent literacy and numeracy skills;
  • Experience in a customer-facing role.

Tian Hua Company Limited:
Tian Hua Company Limited was established on the 8th of September, 2016, and registered at 86-90 Paul Street, London. We are a multilingual recruitment agency for candidates who can speak more than 2 languages.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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