Our client, one of the world’s leading online gambling companies, is currently recruiting German Speaking Customer Service Advisors
to join their team on a full-time basis. As a European Customer Service Advisor (German), you will join the European Customer Service team to support the Company’s operation at our offices based in Malta. You will assist our global customer base via Live Chat, Telephone, and Email, with a wide variety of account queries including payments, login, verification, and betting queries.
From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team. Candidates must be prepared to work any 5 days from 7 including weekends.
Preferred Skills, Qualifications, and Experience:
- Providing support to our customer base via Live Chat, Telephone, and Email;
- Reviewing and escalating queries from customers to your superiors when required;
- Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification, or betting queries.
Tian Hua Company Limited:
Tian Hua Company Limited was established on the 8th of September, 2016, and registered at 86-90 Paul Street, London. We are a multilingual recruitment agency for candidates who can speak more than 2 languages.
- Fluent/Native verbal and written communication in German;
- Excellent verbal and written communication skills in English;
- A passion for delivering outstanding Customer Service;
- The ability to problem solve and find a resolution;
- Competent literacy and numeracy skills;
- Experience in a customer-facing role.