Fraud, Risk and Payment Specialist (French Speaking - Fixed late shift)

PokerStars in Malta is looking to recruit a Fraud, Risk, and Payment Specialist (French Speaking - Fixed late shift) to join their team on a full-time basis.

We are looking for a Fraud, Risk and Payment specialist to join our busy target-drive team based in our Malta office on a Fixed Late shift, Monday – Sunday. The team is involved in variety of different tasks, making sure our platform is a safe place for our customers.

Are you our next star player?
You will have the change to work with variety of different team as customer support, responsible gaming and compliance. It is a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.

Why we need you
We are expanding our Fraud, Risk and Payments team and therefore we are looking for more people to join. The role reports directly to a Team Lead who is situated in Sofia.

Some of your responsibilities:

• You will liaise directly with players via email, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift;
• You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity;
• You will handle third-party processor contacts, transaction reconciliation process, and troubleshoot technical player issues;
• You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies, and Procedures and any other duties associated with assisting the players as requested by management;
• Also, you are responsible for fraud prevention and detection fraud.

Who we’re looking for
Your experience:

• 1+ years’ experience working in customer support;
• Knowledge of international document verification, KYC, and AML/CFT procedures;
• Online fraud investigations and/or online payments processing systems are considered a big advantage.

Your skills:

• You should have the ability to demonstrate excellent verbal and written communication skills in French and English;
• Customer-focused.

Your behaviours:

• Highly organized with great attention to detail and able to evaluate and prioritise customer demands.

What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your package will include:

• Health and dental insurance for you, your partner, and your children (if you all live at the same address).
• The option to join our company pension scheme.
• A personal interest allowance to let you learn something new or pursue a hobby.
• Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us.
• In-house training and development to develop your skills, progressing your career.
• Free fresh fruit, snacks, and drinks in the office.
• Cash allowance for lunch.

What happens next?
If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a zoom/ face-to-face interview.

The Group:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

PokerStars:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.