PokerStars is looking to recruit a Fraud Operations Specialist (Russian and English) (Night Shift) to join their busy Fraud Operation team based in Malta.
It is a Night shift role (4 nights / 11 hours, 4 days off). The team is involved in a variety of different tasks, making sure our platform is a safe place for our customers.
Are you our next star player?
You will have the chance to work with a variety of different teams as customer support, responsible gaming, and compliance. It is a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services. This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
Why we need you:
The role of the Fraud Operations Specialist is to provide excellent customer service to the Group’s players by assisting them with a wide range of queries and transactions in accordance with Group policies and procedures. This role is also responsible for assisting other team members with difficult/complicated issues raised by the Group’s players, and for reviewing customer account and system alert activity. The role reports directly to a Team Leader.
Who we’re looking for:
Key Responbibilities:
Essential:
Desirable:
What's in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.
Your package will include:
About the Group:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us.
Want a seat at the table? Apply now. We will aim to respond to you as soon as possible. If you’re the right fit for our role, you will be invited to a phone/zoom interview. Find your passion with PokerStars.
PokerStars:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.