English Language Customer Account Advisor (Gaming) - Gambling jobs in Malta - October 2022
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English Language Customer Account Advisor (Gaming)
bet365 bet365 , Central Malta

Expires in 12 days (19 Oct 2022)


Job vacancy: English Language Customer Account Advisor (Gaming)

As a Customer Account Advisor you will join the Gaming Customer Service team to support the operation at our offices based in Malta.

You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and gaming queries.

From your first day with the company, relevant training will be provided on all aspects of the role, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team. 

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven including weekends.

This position is eligible for inclusion in the Company’s hybrid working from home policy.

Main Responsibilities:
  • Assisting our global customer base via Live Chat, telephone, and email.
  • Supporting customers with a wide variety of account based promotional slot and table game queries across our Bingo, Poker, Casino & Games products.

Preferred Skills, Qualifications and Experience :
  • Fluent/native verbal and written communication in English essential and another language advantageous.
  • Excellent English verbal and written communication skills.
  • Passion for delivering outstanding Customer Service.
  • Ability to problem solve and find a resolution.
  • Competent literacy and numeracy skills.
  • Experience in a customer facing role.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at bet365's website. 

bet365:
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2001, we have rapidly grown into a global operation employing over 4,300 people and deliver an unrivalled online experience to more than 45 million customers and 20 languages. Initially, we began by offering online Sports betting but with forwarding thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market-leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on-site at any one time. Our game-changing In-Play betting product and comprehensive sports Live Streaming service covering 140,000 events a year are complemented by our offerings in Casino, Poker, Games, Vegas and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,000 people work in-house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award-winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.

experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
time
Full Time
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