District Gaming Manager

Job Description
National Lottery Plc in Malta is looking to recruit a District Gaming Manager to join their team on a full-time basis.

Job role:
Reporting directly to the Retail Operations Director, this position requires an organized individual who will oversee the operations of a set of retail betting and lottery shops. The District Gaming Manager will assume responsibility for the overall success of these retail shops by ensuring that revenue targets are met, supervising betting store attendants, and maintaining effective quality control and customer care.

Candidates must be skilled in managing diverse functions within retail operations, must have a strategic mindset, and are excellent leaders. Abilities in financial data analysis, staff rostering, and operations planning are key attributes for this role.

The goal is to ensure that the retail operation will meet and exceed expectations of business growth and efficiency.

Key Duties & Responsibilities:

• Formulate business growth strategies to ensure long-term success
• Set standards and objectives for the betting and lottery shops
• Optimize and oversee operations to ensure efficiency
• Lead a team of betting store attendants toward effective collaboration and attainment of goals
• Undertake sound financial management decisions to ensure shops profitability
• Ensure compliance with the company’s policies and operational guidelines
• Deal with problems by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to improve it
• Assist with the recruitment of betting store attendants
• Manage employee performance and absenteeism
• Prepare weekly rosters, manage leave and leave requests
• Report to senior managers on progress and issues
• Assist upper management in decisions for expansion and acquisition.

Talent Profile:

• Proven experience in a similar managerial role
• Proficient in Microsoft Office applications especially Excel
• Gaming knowledge is considered an asset but not essential
• Good knowledge of performance evaluation metrics and principles
• Sound understanding of retail operations
• Exceptional communication and interpersonal abilities
• Excellent organizational and leadership abilities
• High level of flexibility
• Strong customer service skills
• Excellent problem-solving abilities and time-management skills.

National Lottery plc:
National Lottery plc is the fastest-growing sports betting brand in Malta providing players with the best odds on a vast range of live international sports events across all the major sports markets. Players can wager on the widest range of sports markets including fixed-odds betting on horse and greyhound racing as well as thousands of LIVE IN-PLAY markets at a touch of a button. IZIBET products and services are available from a number of high-street betting shops across Malta. Our betting shops are equipped with the latest technology and provide a new, fresh, modern, and exciting image, capable of merging traditional Video Lottery games with an innovative Sports Betting service.