Customer Support Specialist (Latam Speaking) - Gambling jobs in Malta - March 2024
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Customer Support Specialist (Latam Speaking)

Genesis Global Limited , Central Malta

Published on 16 Nov 2021

Expired on 16 Dec 2021


Genesis Global Limited in Malta is looking to recruit a Customer Support Specialist (Latam Speaking) to join their team on a full-time basis. 

Position Purpose:
A Customer Support Specialist in our organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. We at Genesis strive to be the best in Support and Customer care within the industry. Hence why we are looking for individuals who possess the same vision and are ready to provide our customers with support on a 24/7 rotating shift.

Key Responsibilities:
  • Handle customer queries through Live Chat and email;
  • Escalating to relevant departments and following up on the resolution;
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner;
  • Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe);
  • Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter;
  • Working closely with the VIP, Marketing and Risk/Payments department;
  • Crediting bonuses & Free spins;
  • Upselling the Brands promotions;
  • Actively engaging customers.

Skills & Experience Required:
  • Fluency in Spanish and English both written and oral;
  • Customer support experienced;
  • Strong PC and internet skills;
  • Very good problem-solving skills;
  • Strong attention to detail;
  • Strong team player;
  • Good online attitude;
  • Staff will be required to work shifts;
  • Other Adhoc duties.

Further Information:
At Genesis, we offer a friendly, dynamic work environment. We believe that our employees are our main asset and we make sure that we walk the talk. In addition to a competitive salary, we also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and we are looking to recruit as soon as possible.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Gambling
Category
industry
iGaming & Casinos
Industry

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