Customer Support / Chat Specialist (Dutch Speaking – Day Shift) - Gambling jobs in Malta - March 2024
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Customer Support / Chat Specialist (Dutch Speaking – Day Shift)

PokerStars , Any

Published on 09 Jul 2021

Expired on 08 Aug 2021


PokerStars in Malta is looking to recruit a Customer Support / Chat Specialist (Dutch Speaking – Day Shift) to join their team on a full-time basis.

We are looking for a Customer Support / Chat Specialist with Dutch and English to join our busy customer support data-driven team based in St. Julian’s, Malta. It is a day shift role, starting between 7 am and 2 pm and finishing between 5 pm and 11 pm Monday – Sunday. The team is involved in a variety of different tasks, ensuring the players’ experience is a positive one.

Are you our next star player?
You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials, and ever-evolving environment so that you can focus on keeping our customers happy and constantly improve their end-user experience.

Why we need you?
We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker, and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.

Some of your responsibilities:
  • You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;
  • You will be on top of your game when having to inform players of any upcoming promotions, regulation changes, and requirements;
  • Always providing fast, accurate, thorough, and friendly responses;
  • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies, and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;
  • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;
  • You will be willing to know the business in depth by being involved in projects and task groups;
  • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.


Who we’re looking for
Your experience:

While previous experience in a customer-facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.
Your skills:

  • You need to have the ability to demonstrate excellent verbal and written communication skills in Dutch and English;
  • Customer–obsessed;
  • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;
  • Being Tech-savvy and efficient with different communication and office software tools;

Your behavior:
Highly- motivated with great attention to detail and able to evaluate customer demands.

What’s in it for you?
We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your package will include:

  • Health and dental insurance for you, your partner and your children (if you all live at the same address);
  • The option to join our company pension scheme;
  • A personal interest allowance to let you learn something new or pursue a hobby;
  • 1000 EUR as a congratulation if you have a baby whilst you work for us;
  • In-house training and development to develop your skills, progressing your career;
  • Free fresh fruit, snacks, and drinks in the office;
  • Cash allowance for lunch;
  • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying the stock at a discounted price and benefiting from the company’s good performance on the market;


What happens next?
If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.

The Group:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.

*We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

PokerStars:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Gambling
Category
industry
iGaming & Casinos
Industry


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