This job is closed and no longer accepting applications.
Vittoria Services is looking to recruit Customer Support Agents (Night Shifts) to join their team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our players/customers. Customer Service handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. Such a CSR offers an essential, value-adding service that aims to provide the first-call resolution to our players/customers and continue to add value and exceptional customer service.
Start Date:
January 17th, 2022 (10 pm - 7 am - subject to change according to business needs).
Job Purpose:
As a Customer Support Agent (Night Shifts) you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.
Key Role Responsibilities:
Answer inbound calls, emails, and web chats related to Sports (CS), Racebook, Casino, and Poker inquiries in a professional manner;
Strive for first contact resolution for Sports (CS), Racebook, Casino, Customer Service, and Poker inquiries;
Offer exceptional and proactive Customer Service, which exceeds all customer/player expectations and seize opportunities to upsell products including Bitcoin when they arise;
Provide helpful Customer Service by identifying customer needs, resolving customer concerns, and processing customer transactions including deposits and withdrawals;
Be knowledgeable in all necessary areas regarding the business and its products;
Ensure phones are logged in and respond in a timely manner to email and chat inquiries according to internal procedures and policies;
Ability to liaise with other departments to address customer/player’s inquiries (i.e., BTC, Fraud and Financial Services);
Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team;
Perform additional duties and project work as assigned.
Key Personal Capabilities:
Candidate must have a sound knowledge of Sports; knowledge of the wider gaming industry will be considered an asset;
Has at a minimum of basic knowledge of internet troubleshooting;
Passionate about adding value to a customer’s experience and interaction;
Excellent telephone, email, and web chat etiquette with strong verbal and written communication skills;
Continue to attend training / upskilling sessions to improve product specific and systems knowledge;
Has basic troubleshooting and Multitasking skills;
Able to portray a professional and positive attitude and can live up to Champion’s company values;
Be a strong team player who can motivate and drive team success;
Can demonstrate flexibility and reliability in shifting schedules;
Savvy in the use of Microsoft and Mobile applications;
Dedication and enthusiasm;
Strong command of English.
Other Information:
Currently, our employee benefits comprise of the following :
Great location at Spinola Bay with multiple amenities (Food Court, Coffee Bar, Bakery, Stationary, Supermarket, etc)
Competitive compensation
Local + Global Recognition Schemes with awards and prizes
Discount card with on-site food court Carob Tree
Private Health Insurance with preventative care (eye + dental) after 3 months of service
Fruit basket
Tea biscuits
Thirsty Thursdays
Corporate Gym Membership rate with Cynergi
On-site Spinola Park Gym (awaiting opening)
External training and study policy
Training and other Events to support career management
Vittoria Services is looking to recruit Customer Support Agents (Night Shifts) to join their team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our players/customers. Customer Service handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. Such a CSR offers an essential, value-adding service that aims to provide the first-call resolution to our players/customers and continue to add value and exceptional customer service.
Start Date:
January 17th, 2022 (10 pm - 7 am - subject to change according to business needs).
Job Purpose:
As a Customer Support Agent (Night Shifts) you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.
Key Role Responsibilities:
Answer inbound calls, emails, and web chats related to Sports (CS), Racebook, Casino, and Poker inquiries in a professional manner;
Strive for first contact resolution for Sports (CS), Racebook, Casino, Customer Service, and Poker inquiries;
Offer exceptional and proactive Customer Service, which exceeds all customer/player expectations and seize opportunities to upsell products including Bitcoin when they arise;
Provide helpful Customer Service by identifying customer needs, resolving customer concerns, and processing customer transactions including deposits and withdrawals;
Be knowledgeable in all necessary areas regarding the business and its products;
Ensure phones are logged in and respond in a timely manner to email and chat inquiries according to internal procedures and policies;
Ability to liaise with other departments to address customer/player’s inquiries (i.e., BTC, Fraud and Financial Services);
Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team;
Perform additional duties and project work as assigned.
Key Personal Capabilities:
Candidate must have a sound knowledge of Sports; knowledge of the wider gaming industry will be considered an asset;
Has at a minimum of basic knowledge of internet troubleshooting;
Passionate about adding value to a customer’s experience and interaction;
Excellent telephone, email, and web chat etiquette with strong verbal and written communication skills;
Continue to attend training / upskilling sessions to improve product specific and systems knowledge;
Has basic troubleshooting and Multitasking skills;
Able to portray a professional and positive attitude and can live up to Champion’s company values;
Be a strong team player who can motivate and drive team success;
Can demonstrate flexibility and reliability in shifting schedules;
Savvy in the use of Microsoft and Mobile applications;
Dedication and enthusiasm;
Strong command of English.
Other Information:
Currently, our employee benefits comprise of the following :
Great location at Spinola Bay with multiple amenities (Food Court, Coffee Bar, Bakery, Stationary, Supermarket, etc)
Competitive compensation
Local + Global Recognition Schemes with awards and prizes
Discount card with on-site food court Carob Tree
Private Health Insurance with preventative care (eye + dental) after 3 months of service
Fruit basket
Tea biscuits
Thirsty Thursdays
Corporate Gym Membership rate with Cynergi
On-site Spinola Park Gym (awaiting opening)
External training and study policy
Training and other Events to support career management