Customer Protection and Sustainability Specialist

PokerStars in Malta is looking to recruit a Customer Protection and Sustainability Specialist to join their team on a full-time basis. Candidates must be Proficient in either Dutch, Danish, German, or French​​​​​​.

Are you our next star player? 
Reporting to the Responsible Gaming Team Manager you will review and assess player accounts based on internal alerts, along with issues escalated from other departments. You will possess a skill for recognizing subtle patterns of concerning activity and interacting with the customer to carry out a safer gambling assessment.

Why do we need you?

• Communicating with players with empathy and prioritizing their emotional wellbeing. Also, acting as one of the points of contact for the VIP team;
• You will provide first-class customer service as well as assess and review responsible gaming and user protection scenarios, including user verification.
• Verifying and processing account funding documentation;
• Proactive risk assessment in vulnerable customer cases by reviewing and processing RG alerts and reports;
• Maintaining RG procedures and processes. Actively contributing to the continuous improvement of RG processes and systems.

Who we're looking for: 
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job. All we ask is:

• Proficient in either Dutch, Danish, German or French
• Excellent online customer service & support skills;
• Knowledge of player behavior for casino, sports, and poker;
• Strong investigation & judgment skills;
• Ability to adapt to changing priorities and to thrive in a fast-paced work environment;
• Strong organizational skills;

As the ideal candidates, you will have: 
The following credentials are advantageous, but not crucial for the role:

• Previous Responsible Gaming experience;
• Security/Verification knowledge (including but not limited to alert reviews, CDMS, and document processing);
• Additional languages are an asset.

What's in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your package will include: 

• health and dental insurance for you, your partner, and your children (if you all live at the same address)
• the option to join our company pension scheme
• a personal interest allowance to let you learn something new or pursue a hobby
• 1000 EUR as a congratulation if you have a baby whilst you work for us
• in-house training and development to develop your skills, progressing your career
• free fresh fruit, snacks, and drinks in the office
• cash allowance for lunch.

What happens next? 
If you’re what we’re looking for, the next up will be a zoom interview.

The Group: 
Pokerstars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together outstanding brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us.

*Please note we cannot accept general applications; this inbox is just for providing support to those who need it.